Leading telecom provider 9mobile has strongly refuted claims that it is shutting down its Nigerian operations, calling such reports baseless and misleading.
In an official statement released in Lagos, the company reassured its subscribers that it remains fully operational and committed to delivering quality services.
The rumors surfaced amid recent challenges with Mobile Number Portability (MNP), a system that allows users to switch networks seamlessly. Addressing concerns, 9mobile clarified that it has never restricted customers from porting to other networks and continues to uphold industry regulations that promote fair competition and user choice.
While acknowledging temporary technical glitches that affected the MNP process, 9mobile assured subscribers that these were not indicative of a shutdown but rather part of an ongoing transformation to modernize its infrastructure. The company emphasized its investment in network upgrades and service enhancements aimed at improving connectivity for individuals, businesses, and communities.
Reaffirming its commitment to excellence, 9mobile urged customers to disregard the false reports and look forward to an even more robust network experience. With strategic improvements underway, the telecom giant remains focused on providing seamless, reliable, and innovative solutions for its users across Nigeria.
